7 Habits

• The essence of emphatic listening is not that you agree with someone; it's that you fully, deeply, understand that person, emotionally as well as intellectually.



• Emphatic listening involves much more than registering, reflecting, or even understanding the words that are said...In emphatic listening, you listen with your ears, but you also, and more importantly, listen with your eyes and with your heart. You listen for feeling, for meaning. You listen for behavior. You use your right brain as well as your left. You see, you intuit, you feel.